Phone Systems

New York City’s premiere designers and installers of small business phone systems.

polycom voip phone

Voice Over IP

Increased savings

Never miss a call

Gain portability

avaya traditional phone system

Traditional

Systems range from 4-150 users

No monthly cost

Remote management

avaya hybrid system

Hybrid

Reduce costs

Streamline the network architecture

Make services portable and flexible

How to choose a phone system
There are 4 factors to consider

Pricing

VoIP systems tend to cost less up front, but more on a monthly basis. This is because you don’t have to buy the “brains” of a VoIP system – it lives in the cloud. VoIP systems can also impact the cost of your internet connection, as you may need more bandwidth to accommodate the extra use. Traditional systems require separate phone service altogether, which has it’s own cost.

Features

For routing calls within an office (transfer, call park, conference, paging) traditional systems have the edge. They were made for these transactions. While some VoIP systems don’t perform these actions quite as tightly, they win in number of features and multi-office connectivity. VoIP handsets can get updated with new features automatically, and will operate the same from anywhere in the world.

Scalability

Traditional systems are more of a pain to upgrade when your company’s growing. When your system needs more lines or voicemail boxes, hardware expansion can be a surprise expense. A good VoIP provider can deploy these types of changes in the background, and be able to program a phone for a new employee remotely. VoIP wins here.

Support

Support usually comes with your VoIP system and is included into the monthly cost. Many also provide a web portal for someone in your company to make basic changes like password resets. With traditional PBXs, make sure the company installing the hardware is well-reviewed for ongoing support and can deliver on a good monthly support contract.

Our Articles on Phone Systems 

Explained: Phone Systems

Explained: Phone Systems

The two main phone system categories in 2018 are: Traditional: A phone system that physically hangs on your wall and routes calls to your desk (usually over traditional copper wires.) Hosted: A system hosted online that routes calls to your desk over your internet...

Conference Call Etiquette

Conference Call Etiquette

Find a Quiet Place Be kind to fellow attendees and choose a location with minimal background noise and minimal echo. If you must take a conference call on the go, be prepared for the call to drop out. Use a Computer if Possible Phones compress data...

Our guide to going remote

Our guide to going remote

Between babies, bed rest and cross-country house hunting our company has gone through a crash course in working remotely. We've learned a lot about the habits and tools needed to stay happy and productive. Here are our best practices. Habits Keep your routine - It...

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