IT Support

New York City’s premiere design and support experts for business IT networks.

Don’t just solve problems. Prevent them.

Proactive Monitoring

Servers, desktops, internet connections and more are monitored remotely, preventing potential issues from becoming real problems.

Continuous Back-Ups

We employ Axcient powered solutions to constantly backup your information so it’s always safe, and always accessible.

Security Patch Management

We keep all of your computers stay up to date with the latest security patches and recommended protective measures.
Desktop: Patch Status
  • Not Current 16% 16%
  • Restart Needed 21% 21%
  • Current 63% 63%

%

Server Space

%

Cloud Storage

Infected Folders

Non-Critical

Infected Files

Critical Alerts

Desktop: Anti-Virus Status
  • Not Synchronized 10% 10%
  • Synchronized 84% 84%
  • Not Installed 6% 6%

Your office is covered.

Workstations
Ongoing support and monitoring of user desktops and laptops. This includes hardware, software & OS support, patching and health status monitoring, and more.
Firewall
Ongoing hardware and software support, 24/7 uptime monitoring, patching, and management of your primary office gateway. This includes traffic shaping, setting up VPN accounts, vendor management, and more.
Email Archiving
Ensures that the value of your company’s intellectual property is maintained in perpetuity. By capturing every email as it’s sent or received, it ensures a 100% accurate repository, even if an employee deletes an individual email or entire PST file. It also gives employees the power to recover emails that they may have accidentally lost.
Spam Filtering
Symantec Email Security cloud filters unwanted messages and protects users from targeted attacks. The service has self-learning capabilities and Symantec intelligence to deliver highly effective and accurate email security. It supports Microsoft Office 365, Google Apps, on premises or hosted Microsoft Exchange, and other mailbox services, delivering always-on, inbound and outbound messaging security. It is designed to provide 100 percent protection against known and unknown email viruses and have a 99 percent spam capture rate, as defined in the service level agreement. Email Security.cloud helps protect organizations from email-borne viruses, malware, spam, phishing, targeted attacks, and bulk email, all while removing the complexities of on-site technology.
Dell SecureWorks
  • Around-the-clock vigilance: We tune, administer and monitor iSensor to protect your network 24×7
  • Guard against the latest threats: automatic updates with 1,000s of unique countermeasures
  • Quickly find and manage real attacks: analysis filters IPS alerts to find positive and anomaly events
  • Satisfy regulatory compliance: easy way to satisfy PCI DSS, HIPAA, GLBA, FFIEC, NCUA and SOX
Servers
Ongoing support and monitoring of domain controllers and file servers. This includes hardware, software & OS support, patching and health status monitoring, 24/7 uptime monitoring, and more.
Database Management
Ongoing support and management of non-file databases (on-premise or hosted), including office tools like CRMs, Bookkeeping, Document Management, and more.
Backup Disaster Recovery
Our premier backup solution for on-premise production servers. BDRs are powered by Axcient’s backup technologies, and offer scheduled mirroring of production servers onto a separate on-site appliance, as well as an off-site datacenter for redundancy. With a BDR, we’re able to perform simple file restores, and virtualize production servers locally or in the cloud for ongoing productivity, even during an office disaster.
LiveVault File Backup
Hosted file backup for Windows servers – offering robust and reliable backup jobs with customizable retention periods, selective folder options and an online web panel for fast and easy file restores.
Mobile Devices
Management and support for mobile devices (smartphones or tablets). Includes mobile email support, vendor support and management, patching and updating, hardware support and more.
Exchange Server
Management and ongoing support of on-premise or hosted Exchange databases. This includes patching and monitoring (for on-premise), global policy updates and changes, vendor management, third party integrations and more.
Dropbox Business
A powerful, cloud-based collaboration platform that allows employees to access their files anytime, anywhere. Eliminate infrastructure and backup costs. Dropbox runs on the web or on your workstation, and backs up all your company files.
Email Continuity
A standby email system that gives virtually uninterrupted use of email in the event of a mail server outage. Underlying technology by Symantec.
Symantec Anti-Virus
Protection of your endpoint systems, like file servers, laptops and desktops, with advanced technologies for antivirus, antispyware, firewall, and host intrusion prevention – all managed from a single Web-based management console.
Exchange Mailboxes
Licenses and device syncing for your Inbox, Address Book, Calendar, ActiveSync, and unlimited mailbox storage.
Blackberry Enterprise
Allows enterprise syncing of a user mailbox (email, contacts, and calendars), to a Blackberry device.
VPN Tunnels
Useful for business with multiple office locations, a VPN tunnel allows for both offices to share on-premise network resources via an encrypted tunnel connecting both locations. 24×7 monitoring, and maintenance of the VPN tunnel.

Our approach to Wi-Fi

Our Articles on IT Support 

Explained: Your Network

Explained: Your Network

Both the most boring and most important part of the connected home. There are three ways to go: Default: Whatever your Internet service provider gives you. All all-in-one box for wired and wireless Internet. Mesh: A collection of small boxes that plug in around your...

The Wi-Fi Breach: Two Rules

The Wi-Fi Breach: Two Rules

Most devices on Wi-Fi use one protocol to keep your communication secure. It's called WPA2, and it has just been hacked. Much like last month's Equifax breach the effect is so widespread the question is not whether you've been affected (you should assume you have),...

5 Ways to Strengthen Your Wi-Fi Signal

5 Ways to Strengthen Your Wi-Fi Signal

Between iPhones, iPads, laptops, and wireless streaming services like Airplay, Wi-Fi is part of our daily work and personal activities. Having a strong Wi-Fi signal is key for these devices and services to run reliably. There are several things you can do in order to...

Chat about IT support?

14 + 14 =