COVID-19 News

COVID-19 Updated Response 03/19/2020

We know this is both a difficult and uncertain time for everyone – at a global level. Our hearts go out to all those impacted by the coronavirus (COVID-19). The impacts to daily life are unprecedented and rapidly changing across our team, clients, partners, and families.

As a precautionary measure, a week ago we began to have all employees that were remote-work capable begin to transition to that method to maintain continuity of services. At that time our field staff of Project Managers, Installation Technicians, and Service Technicians remained in the field to continue their various duties to the best of their abilities given the availability and desire of our clients.

Over the last few days the circumstances have changed and so must our response.

At the direction of the CDC, and in accordance with best practices to prevent the unnecessary spread of COVID-19, Cloud9 Smart has closed its physical office and will be conducting all business remotely. The timing to return to the office and physical sites is not yet known but we will do our best to be back in-person when it is deemed safe and responsible to do so.

What we are doing to help our clients:

General Communication:
Our phone system is fully remote-capable and all calls will end up at the appropriate team member. Our
team is also fully equipped with Slack, Zoom, Email, etc. and able to assist.

Project Managers:
Will work remotely with all of our clients on existing projects. They will continue to coordinate with
other trades on your project and available to answer any questions.

Engineers:
Will work remotely with all of our clients on existing design projects. They are also assisting Project
Managers as needed with drawings and revisions.

Service Technicians:
Many of our services across networks, IT, phones, audio, video, lighting, shading, control systems, and
climate integration can be diagnosed and worked on remotely. Our team is ready and able to do so.

Accounting:
Is available should you have any questions across our services and is setup to maintain continuity.

Sales:
Please work with your Account Manager on any concerns. They are here to help and available to answer
any questions.