Founder & CEO (started 2000)
Fernando Zorrilla is the CEO of Cloud9 Smart, a company born from Everglades Technologies, which he founded in 2000.
COO (started 2016)
CFO (started 2003)
Rhonda Riedel is the CFO at Cloud9 Smart. She holds an M.B.A in Entrepreneurship and Technology & Operations Management from the Leonard N. Stern School of Business at New York University.
Director of Marketing & Admin (started 2006)
Jordan Wills majored in English and Film at Michigan State University before moving to New York City in 2006.
Office Administrator (started 2019)
Director of Sales (started 2005)
Account Executive (started 2010)
Sean Cooney joins the Cloud9 team with over 10 years of Telecommunication experience. Sean won several awards as a Major Account Manager at Broadview Networks including President’s Club.
Sales Admin (started 2019)
Thalia studied Fashion Design at the Fashion Institute of Technology. She has 20 plus years of experience in the support field.
Architect Specialist (started 2018)
Michael Dye joins the Cloud9 team with more than 15 years in the consumer electronics industry and a long experience in bringing smart home and automation experiences to his clients.
Senior Systems Engineer (started 2009)
Pre-Sales Engineer (started 2017)
Brandon Carey is another pillar of our engineering team. Brandon works with many of our departments to design/engineer automation systems, and assist the sales team.
Systems Design Assistant (started 2019)
Originally from Charlotte, North Carolina, Ben attended Appalachian State University. He majored in Music Industry Studies with his concentration in Recording & Production and minor in Business.
Project Management Team
Senior Project Manager (started 2003)
Project Manager (started 2015)
Michael Swan joined the Cloud9 Team in 2015 as a Project Manager. Michael moved to NYC in 1997 to be a musician, and he still is (singer-songwriter and recording engineer.)
Assistant Project Manager (started 2014)
Erika Espinal is currently the Assistant Project Manager at Cloud9 Smart. She enjoys helping out in the office and assisting the team out in the field when she has to.
Purchasing Supervisor (started 2011)
Purchasing Coordinator (started 2018)
Ray-shawn Williams joined the Cloud9 Smart team as Purchasing Coordinator in 2018. A native New Yorker residing in Brooklyn, he studied psychology and accounting at CUNY York College.
Service Coordinator (started 2004)
AV Technician (started 2008)
Christian Batista joined Cloud9 Smart in 2010 as a Cabling Technician. In addition to having studied at City Tech for Electrical Engineering, he brings close to 5 years of cabling experience to our cabling team.
AV Technician (started 2017)
Gregorio came to America in 1994 and started working maintenance at Feenjon Corp. In 2002 he switched to AV with a job at Stereo Exchange, where he remained until 2016.
Audio Visual Technician (started 2019)
Max Smyth joined Cloud9 January of 2019 as a part-time employee. Through connections with Fernando and previous job experiences, he has shown that he is hardworking and willing to fight for a position at the company.
Cabling Technician (started 2011)
Paul Bartkowski joined the Cloud9 teams in 2011 as a cabling technician. He adds almost 14 years of telecom experience to the cabling team, and enjoys the “total teamwork” aspect of how things are done at Cloud9.
Director, IT and Client Services (started 2010)
Ruddy Melendez is the Manager of IT at Cloud9. Ruddy began working as a seasonal employee for Cloud9 Smart since January 2006.
Network Engineer (started 2007)
Alex Shternberg has over 25 years of international experience in the radio, electronic, and computer industries (and may or may not have lived in Transylvania).
Remote Support Engineer (started 2015)
Charles Rivas joined the Cloud9 IT crew in October 2015. He graduated from TCI College with a degree in Networking Technologies.
Lead Provisioner (started 2005)
Richard Rivera joined the team as Office Assistant. The King of Multi-tasking, he has been seen balancing four phone calls at once without dropping a beat.
Network Engineer (started 2017)
Originally from Russia, Alexander has been living in the US for almost 7 years. He recently graduated from Clark University with a Masters degree in Information Technology.
Customer Experience Specialist (started 2016)
Ben Hase, a Wisconsin native, holds a Bachelor’s degree in Music – Composition from the University of WI, Eau Claire.
Jeremy Stoddard Carroll
Dispatcher (started 2019)
Jeremy Carroll joined Cloud9 in July of 2019 as our IT dispatcher. A native New Yorker and shameless geek, he’s been neck-deep in all sorts of gadgets since he was a kid in the East Village.
Accounting Manager (started 2011)
NRC Accounting Manager (started 2012)
Maritza Rodriguez joined the Cloud9 Accounting Team in October of 2012, and is currently the NRC Accounting Manager.
Accounting Specialist (started 2019)
Bill Ash comes to Cloud9 from Midwestern State University in Texas, where he recently graduated with a major in Accounting and Finance.
Accounting Coordinator (started 2017)
Jennifer Cartagena joined the Cloud9 Accounting Team in April of 2017. Her background includes working 10 plus years in the accounting sector and office administration of a retail audio/video installation store.