We Are…

Collaborative

In our interactions with clients, trades and each other we focus on the collective goal.

Meticulous

Our obsession over performance fuels a higher attention to detail in everything we do.

Committed

We view projects as missions, and see them through with dedication to a stand-out customer experience.

Leading

Continually vetting and adopting new technologies, we bridge the bleeding edge and everyday life.

Efficient

Our constant refinement of our methods lets us demystify the most complex of projects.

Executive Team

Fernando Zorrilla

Founder (started 2000)

Fernando Zorrilla is the Founder of Cloud9 Smart, a company born from Everglades Technologies, which he founded in 2000. More

The firm’s mission is to provide home and office automation solutions that are cutting edge, yet so easy to use that even your mother-in-law can do it! Cloud9’s extensive and diverse client roster includes companies in finance, real estate and advertising. Born and raised in Spain, Fernando received his BS in Electrical Engineering Technology in 1990 from Northeastern University. Fernando began his career at the Whirlpool Corporation where he was responsible for developing their communications network in Latin America. He then joined Visa International where he led the expansion of their satellite communications network for member banks throughout Latin America. Fernando is currently an active member of the Institute for Electrical and Electronic Engineers and the Entrepreneurs’ Organization.

Chris Smith

CEO (started 2016)

Chris Smith got a crash course in Sales at 17, running an inside sales program for a tool company. More

It was here he learned that if you out-hustled the competition in service and support you could win their business no matter the age. He broke into the AV industry pulling wires and getting certified programming home automation systems. After studying Sociology in Santa Barbara, California he moved to Boston to join Bowers & Willkins as a National Trainer before being promoted to Regional Sales Manager. When McIntosh Labs took interest he managed a sales team for them, and during their merger into World of McIntosh served as advisor, led the merging of sales teams, and oversaw the ambitious build-out of the WOM Townhouse in Soho. Working closely with Cloud9 on this project he decided to relocate to NYC permanently and join the Cloud9 team. In his spare time he likes to run, with 3 half and 1 full marathon in the queue this year.

Rhonda Riedel

CFO (started 2003)

Rhonda Riedel is the CFO at Cloud9 Smart. She holds an MS in Accounting from the Gies College of Business at University of Illinois, Urbana-Champaign, More

as well as an MBA in Entrepreneurship and Technology & Operations Management from the Leonard N. Stern School of Business at New York University. A strategist, collaboration enthusiast, and process champion, Rhonda delights in all the unsexy parts of running a business. She motivates, and provides guidance while promoting a culture that is client friendly and fun. A hands-on leader with 15+ years experience, she enjoys contributing to the Cloud9 team and watching her efforts come to fruition.

Marketing Team

Brittany Sanchez

Office Manager (started 2019)

Brittany Sanchez received a degree in English Literature from the University of Central Florida.

She has lived in New York for the past few years studying, building her career and building relationships. She considers herself a writer and enjoys utilizing her creativity within her personal/professional life. For example, blogging and writing short stories. Brittany has decided to join the Cloud9 smart team to build her skills, but also bring her skill set and creativity to become a beneficial asset to the team. When she is not working, she enjoys working on her personal blog regarding natural living, reading, catching up on her shows, immersing herself in social media, and enjoying the city with friends.

Bryanna Quinones

Office Administrator (started 2019)

Bryanna Quinones was born in Brooklyn but being part of a military family she moved around to multiple states and spent summers in Italy. She now lives in New York where she recently received her BA in Art History and Criticism at Stony Brook University. More

Bryanna was eager to join the Cloud9 team to build her career skills and is always willing to lend a hand. On her days out of the office she enjoys museum trips with friends, traveling, and exploring the best hidden food spots around the city. She also loves being physically active and reading thrillers from time to time.

Sales Team

Ben Jones

Director of Sales (started 2005)

Ben Jones is the Director of Sales at Cloud9 Smart. Ben is a graduate of Bucknell University, and has 10 years of experience in the telecommunications industry.

Beginning in 1997, Ben worked for Broadview Communications in Baltimore, MD, and was involved with some of their first commercial frame relay and international co-location accounts. In 2000, he moved to the New York Metropolitan area and began work for eLink, a building telecommunications provider, where he was their top sales representative. Ben lives in Connecticut with his wife and three children and spends his free time rooting for his hometown teams, the Baltimore Orioles and Ravens.

Sean Cooney

Account Executive (started 2010)

Sean Cooney joins the Cloud9 team with over 10 years of Telecommunication experience. Sean won several awards as a Major Account Manager at Broadview Networks including President’s Club. More

Sean has a broad knowledge of the Telecom and Technology markets and has advised multiple Fortune 500 companies on Unified Communications strategies. Sean joined Cloud9 because he believes in the customer first approach to doing business. The ability to offer a wide range of solutions allows Sean to be a true technology consultant to his clients. A graduate of Trinity College, Sean remains active in mentoring alumni on job placement strategies. Sean enjoys staying active and is always up to date on Boston sports. Sean has travelled extensively in Asia, Australia and New Zealand and has never appeared on Law and Order.

Thalia Andre-Noel

Sales Admin (started 2019)

Thalia studied Fashion Design at the Fashion Institute of Technology. She has 20 plus years of experience in the support field. More

After a successful first year PTA presidential term where she increased the organizations budget from $5000 to $20000 in one year she decided to start her own artisanal spice blends business, the Mistress of Spice. She managed all social media marketing, branding, production, and sales. Her favorite football team is the NY Giants. She loves to cook, read, and has a large collection of action movies. Her go to movies are Godzilla, All the Fast and Furious movies, and all the Marvel movies.

Michael Dye

Architect Specialist (started 2018)

Michael Dye joins the Cloud9 team with more than 15 years in the consumer electronics industry and a long experience in bringing smart home and automation experiences to his clients.More

He also specializes in design and specification of high fidelity audio and video systems. Michael and Cloud9 share a philosophy of realizing the dreams of technology while standing firmly in the real world. When not at work, you will find Mike enjoying music on his audio system or, when it is cold out, riding a snowboard.

Engineering Team

Bruce Reed

Senior Systems Engineer (started 2009)

Bruce Reed was born and raised in Florida, where he received a degree in Music Production and Audio Engineering.

After designing and installing electronics systems across the sunshine state, he moved to New York City and started with Cloud9 in March of 2010 as an AV technician. He is now our Senior AV Engineer and Lead Programmer. In August 2013, he moved from New York City to Portland, Oregon, where he works in our west coast remote office. When not tinkering with electronics and software, he is usually found hiking in the Cascade wilderness, playing and recording music around Portland, or manicuring his lawn.

Brandon Carey

Pre-Sales Engineer (started 2017)

Brandon Carey is another pillar of our engineering team. Brandon works with many of our departments to design/engineer automation systems, and assist the sales team. More

Graduating from Wilkes University with a Bachelor’s Degree in Business Marketing and Walden University for his MBA, he loves to learn, stay busy and teach others. With years of experience in the industry, Brandon is passionate about the future of automation, IoT and connectivity of the world. Outside of work, Brandon enjoys making music, watching sports, and dabbling with entrepreneurial endeavors.

Ben Hostetler

Systems Design Assistant (started 2019)

Originally from Charlotte, North Carolina, Ben attended Appalachian State University. He majored in Music Industry Studies with his concentration in Recording & Production and minor in Business. More

Moving to New York City after college he began engineering and producing music at Engine Room Audio in 2013. With a heavy focus on creating pop music his productions took him to Seoul, South Korea where he produced the first ever non-Korean Kpop idol group EXP EDITION. Upon his return to New York in 2018 he joined forces with a music production house specializing in custom music creation, distribution and licensing for film, television, advertising, artists and brands. Shaking things up in 2019 he joined the Cloud9 Smart team as Assistant Systems Designer and is looking forward to the new adventure ahead.

Project Management Team

Jose Cordero

Senior Project Manager (started 2003)

Jose Cordero started out with his own cabling company, and joined forces with Fernando in 2002. He is the company’s Senior Project Manager with 15 years of experience in the telecommunications field.

Before Cloud9 he worked as a Field Operations Manager for a CLEC. He enjoys spending time with his family and friends, and decking out his son’s room with high-end electronics.

Michael Swan

Project Manager (started 2015)

Michael Swan joined the Cloud9 Team in 2015 as a Project Manager. Michael moved to NYC in 1997 to be a musician, and he still is (singer-songwriter and recording engineer.) More

After studying furniture design and Japanese joinery, he worked as a Project Manager for a set design company in fashion photography, then at an architectural millwork firm. In 2002 he started his own furniture design company specializing in handmade custom pieces. He has designed and built many restaurants and bars in Brooklyn in Manhattan. Michael’s a huge audiophile and loves to write & record songs, and cook for his friends.

Erika Espinal

Assistant Project Manager (started 2014)

Erika Espinal is currently the Assistant Project Manager at Cloud9 Smart. She enjoys helping out in the office and assisting the team out in the field when she has to. More

Although technology was never an innate ability in her, she is looking forward to learning from her teammates as much as possible in order to be of a greater asset to the company. On her free time, you can catch Erika volunteering with buildOn, an after school program dedicated to help high school students become better individuals by volunteering in community services.

Purchasing Team

Rob Francke

Purchasing Supervisor (started 2011)

Rob Francke joined Cloud9 in May of 2011 becoming the Company’s first Purchasing Coordinator. He is currently the Purchasing Supervisor.

After high school he spent some time in Germany as an exchange student. Upon returning to the US, he completed his AA degree. Then, while serving in the US Air Force, Rob graduated from both the Defense Language Institute with a Certification as a Russian Linguist and graduating from Aerospace Ground Equipment Technical School. Using the GI Bill to pay for college, he graduated from the University of Central Florida with a BA in Business Administration. Rob moved to NYC in 2003, 4 days before the blackout (but he swears it was not his fault). Rob began working in the tech industry as the Office Manager/Dispatcher for a small managed IT services company in lower Manhattan.

Ray-Shawn Williams

Purchasing Coordinator (started 2018)

Ray-shawn Williams joined the Cloud9 Smart team as Purchasing Coordinator in 2018. A native New Yorker residing in Brooklyn, he studied psychology and accounting at CUNY York College. More

Before joining Cloud9 he Spent 10 years in logistics for Target Corporation, where he has enjoyed providing great customer service. When he’s not working he spends time with family and friends. He enjoys listening to all types of music, movies from the 80s, and believes any time is OK to bust out a dance move.

Install Team

Miguel Cruz

Service Coordinator (started 2004)

Miguel Cruz has been in the telecommunications industry for 9 years, working on both the provider side and the vendor side.

With his comprehensive experience he’s able to understand all aspects of his customers’ needs. If you are familiar with Miguel then you can be confident that your needs will be met when he is working with you. You can look forward to him making your Cloud9 experience a great one.

Christian Batista

AV Technician (started 2008)

Christian Batista joined Cloud9 Smart in 2010 as a Cabling Technician. In addition to having studied at City Tech for Electrical Engineering, he brings close to 5 years of cabling experience to our cabling team. More

Christian is a native New Yorker, and as soon as ski season comes around he is always geared up to hit the slopes on his snowboard.

Gregorio Sanchez

AV Technician (started 2017)

Gregorio came to America in 1994 and started working maintenance at Feenjon Corp. In 2002 he switched to AV with a job at Stereo Exchange, where he remained until 2016. More

Gregorio joined Cloud9 Smart in 2017 where he builds and installs AV racks. In his free time he enjoys DJing, going to the gym and being with his children.

Max Smyth

Audio Visual Technician (started 2019)

Max Smyth joined Cloud9 January of 2019 as a part-time employee. Through connections with Fernando and previous job experiences, he has shown that he is hardworking and willing to fight for a position at the company. More

Midway through the month of May he joined Cloud9 full-time working with the AV team in the field. He went to Auburn University for 2 years studying Landscape architecture with a minor in Environmental Design. He plans on using this job opportunity to provide him with another skill that would be beneficial to his career path. In the long run, he hopes to have enough money saved to get his degree at the Bernard and Anne Spitzer School of Architecture in NYC. Max enjoys watching live music, Working on his bicycle, and hanging out with friends.

Paul Bartkowski

Cabling Technician (started 2011)

Paul Bartkowski joined the Cloud9 teams in 2011 as a cabling technician. He adds almost 14 years of telecom experience to the cabling team, and enjoys the “total teamwork” aspect of how things are done at Cloud9. More

His strongest talent: problem solving. In his spare time, he builds custom wood furniture and plays online games like World of Warcraft and Star Wars TOR.

Service Team

Ruddy Melendez

Director, IT and Client Services (started 2010)

Ruddy Melendez is the Manager of IT at Cloud9. Ruddy began working as a seasonal employee for Cloud9 Smart since January 2006. More

He first joined the Cabling Team, later pioneered the Remote Support Engineer position for the Network Team, and finally joined full-time as the Service Coordinator. He is currently the Manager of IT. Ruddy received a degree in Computer Science from Stony Brook University and worked for Apple during his stay in college. In short, Ruddy is a true geek with an interest in all tech related topics, the social intricacies of the internet, and everything Apple.

Alex Shternberg

Network Engineer (started 2007)

Alex Shternberg has over 25 years of international experience in the radio, electronic, and computer industries (and may or may not have lived in Transylvania). More

Alex has been a Microsoft Certified System Engineer since 1999, and a Cisco Certified Network Specialist since 2000.

Charles Rivas

Remote Support Engineer (started 2015)

Charles Rivas joined the Cloud9 IT crew in October 2015. He graduated from TCI College with a degree in Networking Technologies.More

When he’s not being our remote connection ninja he spends his time studying for his next certification, jamming out on his Fender Telecaster, reading Japanese comic novels and being the Social Media Manager on his site TorchForkMob.com.

Richard Rivera

Lead Provisioner (started 2005)

Richard Rivera joined the team as Office Assistant. The King of Multi-tasking, he has been seen balancing four phone calls at once without dropping a beat. More

He currently heads up the Voice Over IP and Provisioning departments. He has a degree in Liberal Arts & Computer Information Management. Before Cloud9, Richard worked in real estate and Law. He lives in his own personal Noah’s Ark, with 10 pets including 3 dogs, 3 cats, 3 birds and a rabbit.

Alexander Abaev

Network Engineer (started 2017)

Originally from Russia, Alexander has been living in the US for almost 7 years. He recently graduated from Clark University with a Masters degree in Information Technology. More

On his own time he likes cycling, snowboarding and traveling. His favorite sport is ice hockey, and the New York Rangers are of course the best team in the world.

Ben Hase

Customer Experience Specialist (started 2016)

Ben Hase, a Wisconsin native, holds a Bachelor’s degree in Music – Composition from the University of WI, Eau Claire. More

In 2013 he moved to upstate New York where he began his career in the AV industry. Ben appreciates the challenge of fine tuning complex AV systems and has experience programming a wide variety of lighting and home control products. When he is not at work, you will likely find him immersed in a project for his vintage stereo restoration company Novalux Stereophonic.

Jeremy Stoddard Carroll

Dispatcher (started 2019)

Jeremy Carroll joined Cloud9 in July of 2019 as our IT dispatcher. A native New Yorker and shameless geek, he’s been neck-deep in all sorts of gadgets since he was a kid in the East Village. More

When he’s not helping to solve your technical woes, he can be found producing records, playing one of over a dozen instruments, performing around NYC’s many venues with one of many bands, or digging through old records in search of forgotten treasures.

Accounting Team

Wray Micourt

Accounting Manager (started 2011)

Wilberthe “Wray” Micourt joined the Cloud9 Accounting team in 2011 and is currently the Accounting Manager. She received her BS in Accounting from Utica College of Syracuse University in 2005.

She has previously held different accounting positions in CPA firms. She was born and still resides in Long Island. She loves to read, dance and watch the history channel. She has a passion for fashion and helping others. She currently is a member of an organization called Dresses for Haiti, which raises money and awareness for the country of Haiti.

Maritza Rodriguez

NRC Accounting Manager (started 2012)

Maritza Rodriguez joined the Cloud9 Accounting Team in October of 2012, and is currently the NRC Accounting Manager. More

Even though she holds an AS in Culinary Arts and a BS in Food Service Management from Johnson & Wales University, this path consistently intertwined with Accounting. So she is now pursuing her CPA certification, and wishes to grow with Cloud9. As a native New Yorker, she keeps up with her New York sports teams, and likes exploring her hometown.

Bill Ash

Accounting Specialist (started 2019)

Bill Ash comes to Cloud9 from Midwestern State University in Texas, where he recently graduated with a major in Accounting and Finance. More

While at MSU, he was captain of the cycling team, board member of the Undergraduate Research Program, and contributor to the peer review committee of the Dallas Federal Reserve Bank’s Economic Scholars Program. He is now a part of Cloud9 Smart’s accounting department. He is still an avid cyclist and can be found racing around New York City. He also enjoys traveling with his partner and sewing.

Jennifer Cartagena

Accounting Coordinator (started 2017)

Jennifer Cartagena joined the Cloud9 Accounting Team in April of 2017. Her background includes working 10 plus years in the accounting sector and office administration of a retail audio/video installation store. More

She brings her experience and knowledge of the industry to our company. She majored in Accounting at Borough of Manhattan Community College and received her A.A.S degree in 2006. Her hobbies include watching movies, taking long walks and a good boxing workout.